Olivaro is sold with a money-back guarantee. Being direct with you: the seller's own materials disagree on the exact terms, so what follows summarizes what we found — always confirm the specific terms that apply to your order before paying.
What the different seller pages say
- The main sales page advertises the guarantee as unconditional, but asks that unused bottles be returned.
- A linked FAQ states a required minimum 30 days of continuous use before requesting a refund, that only sealed bottles qualify, and mentions a possible 20% restocking fee. That FAQ also contains wording referencing a different, unrelated product — a sign the terms may not be specific to this order.
- A separate linked returns page describes returning all bottles — even opened or empty ones — within 60 days of purchase, with the buyer paying return shipping.
- A linked terms page instead describes a refund request within 60 days of delivery, a different starting point than the returns page.
Our honest recommendation: because these written terms genuinely conflict, ask the seller's support team directly, in writing, which policy governs your specific order before you buy — especially if the guarantee affects your purchase decision. Keep that confirmation along with your order receipt.
How to request a refund
Contact the seller through the official contact information provided with your order and follow their instructions. Keep your order confirmation, packaging, and any written confirmation of the applicable terms until your refund is complete.
When the refund arrives
Refunds are normally issued to your original payment method once the return is received and processed. Timing depends on the seller and your bank.
Important: we are an independent review site and cannot process refunds, cancel orders, or access your account. Only the official seller can do that. Given the conflicting terms we found across their own pages, confirming the specifics before you buy is especially worthwhile here.